We ship across the world including Europe, US, UAE and Asia. If you cannot find you country on the shipping list please contact us at polesouluk@gmail.com and we will get this added for you.

All orders placed at polesoul.co.uk are dispatched from Essex, United Kingdom.

If you order products from our site from outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.

What happens if I refuse to pay Customs Fees?

If you choose to refuse the customs fee and the parcel is returned back to Pole Soul, a return to sender fee & handling fee will be payable to your courier and deducted from your refund.

In the case that your order cannot be delivered and is returned to us by the courier, we will contact you as soon as we receive your order back at our warehouse to arrange your redelivery for an additional postage fee. Any return fees passed on by the courier will also be liable to be paid. Please note that Pole Soul does not make any profit from these fees and these are applied directly by the courier. In the event that you would prefer a refund for your order, we can process this as soon as your order arrives back at our warehouse. Refunds will be processed minus the original shipping fee and any return to sender fees applied by the courier. If your order had free shipping applied, the shipping costs paid by Pole Soul will be deducted from the refund.

Please note that if the return to sender is due to an error made by the courier, you will not be liable for any additional charges and we will reship your items free of charge. 

Please see our returns and exchanges policy which can be found here.